Retail Store Manager

6 days ago


Miami, United States Trulieve Full time
Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Trulieve. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and driving business results in our stores.

Key Responsibilities
  • Customer Experience: Lead and coach teams to deliver outstanding customer service, ensuring a positive and memorable experience for every patient.
  • Store Operations: Oversee the daily operations of the store, ensuring regulatory compliance and adherence to company policies and procedures.
  • Team Development: Partner with the General Manager to provide coaching, training, and development opportunities to the showroom team, focusing on company service standards and accountability.
  • Loss Prevention: Maintain knowledge of loss prevention policies and procedures, ensuring a secure and safe environment for patients and staff.
  • Confidentiality: Maintain strict confidentiality in compliance with HIPAA guidelines, handling sensitive patient information with discretion.
Requirements
  • Education: Minimum of an associate degree preferred.
  • Experience: Prior cash handling experience and management experience in retail and/or customer service are a plus.
  • Skills: Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
  • Physical Demands: Must be able to move intermittently throughout the workday, see and hear or use prosthetics to function adequately, and perform tasks that require lifting, pushing, and pulling objects up to 50 pounds.
Work Schedule

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.



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