Merchant Services Solutions Provider
1 week ago
Job Title: Merchant Services Solutions Provider
About the Role:
In this role, you will provide exceptional technical support to our clients and merchants, ensuring smooth deployment, implementation, and operation of our payment processing solutions.
Key Responsibilities:
- Technical Support: Assist clients with inquiries and issues related to payment processing software and hardware.
- Implementation & Installation: Oversee the installation and configuration of Merchant Services software and hardware at client locations.
- Troubleshooting: Diagnose and resolve technical issues promptly, working collaboratively with other departments as needed.
- Management & Documentation: Maintain POS department equipment and tools. Maintain detailed records of client interactions, issues, and resolutions in the support ticketing system.
- Training: Provide training to associates and clients on system usage and best practices.
- Continuous Improvement: Collaborate with the product and development teams to relay client feedback and suggest improvements to products and services.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Technical support experience, preferably in the Merchant Services or financial technology sector.
- Strong understanding of payment processing systems, point-of-sale (POS) hardware, and related applications.
- Excellent problem-solving skills and ability to troubleshoot technical issues effectively.
- Strong communication skills, with the ability to convey complex concepts and technical information to non-technical clients.
Estimated Salary: $70,000 - $90,000 per year (based on location)
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