Background Screening Customer Service Representative

2 days ago


San Antonio, Texas, United States San Antonio Retail Merchants Assoc Full time

**Job Overview**

San Antonio Retail Merchants Assoc is seeking a highly skilled and detail-oriented Background Screening Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients by answering product and service questions, resolving issues, and delivering high-quality background screening reports.

**Estimated Salary:** $40,000 - $60,000 per year

**Key Responsibilities:**

  • Maintain turnaround time expectations based on internal and state policies.
  • Verify all products related to background screening by performing background scrub or verification procedures.
  • Communicate with clients as needed regarding the status of pending reports and/or provide clarifying information.
  • Utilize best practices and accuracy training to deliver quality reports to clients.

**Requirements:

  • A high school diploma or GED is required.
  • Minimum typing skills of 40-50 wpm are required.
  • Professional customer service skills, including phone etiquette and conflict resolution.

**Benefits:** Our company offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.



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