Customer Service Representative for Background Screening Services
2 days ago
Job Summary
The San Antonio Retail Merchants Association seeks a diligent and detail-oriented Background Screening Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service while ensuring the accuracy and timeliness of background screening reports.
Key Accountabilities
- Deliver high-quality background screening reports within a 24-hour timeframe, adhering to strict quality standards.
- Engage with clients to resolve issues, provide information, and offer support, ensuring exceptional customer experiences.
- Maintain a deep understanding of background screening products, services, and regulatory requirements to stay compliant and deliver excellent results.
- Foster strong relationships with clients through effective communication, active listening, and empathy.
Requirements
- A high school diploma or equivalent is essential, coupled with basic computer skills and typing speed.
- Prior experience in customer-facing roles, product knowledge, quality control, and technical skills is highly valued.
Compensation Package
Our compensation package includes a salary range of $45,000 - $55,000 per year, based on experience, plus ongoing training and professional development opportunities.
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