Assistant Branch Manager

5 days ago


Sandusky, Ohio, United States Civista Bank Full time
Job Title: Assistant Branch Manager

Civista Bank is seeking a highly motivated and experienced Assistant Branch Manager to join our team. As a key member of our branch operations, you will be responsible for driving branch performance, sales growth, and exceptional customer service.

Key Responsibilities:
  • Coaching and developing the branch team to achieve sales excellence and deliver world-class customer service.
  • Leading daily, weekly, and monthly coaching, communication, and monitoring of individual and team performance.
  • Developing an expansive knowledge of products and services to fulfill customer needs and solve problems.
  • Modeling behaviors for team growth, with speed and accuracy, to execute on customer and employee requests.
  • Achieving monthly, quarterly, and yearly customer satisfaction metrics both individually and as a team.
  • Leading, coaching, and exhibiting a working knowledge of all aspects of the consumer lending process in daily and weekly activities.
  • Constant and consistent communications internally and externally to provide an outstanding customer experience while adhering to regulations.
  • Daily oversight to ensure operational tasks are followed and completed.
  • Opening personal, business, and loan accounts, including additional products and services.
  • Meeting required annual branch deposit and consumer loan goals as established.
  • Managing branch staffing, including conducting performance evaluations and recommending personnel actions.
  • Acting as back-up to Branch Manager in overall responsibility for branch operations and customer service.
Requirements:
  • 2-3 years' experience in retail or in-branch banking environment.
  • Demonstrate the ability to lead, coach, motivate, and develop staff.
  • Drive an exceptional customer experience.
  • Supervise and coach the team to achieve sales excellence and ensure delivery of world-class customer service.
  • Associate's or Bachelor's Degree preferred.
  • High School diploma or equivalent required.

Physical Requirements:

  • Work involves eye strain due to constant use of computer screens, reading of reports, and so forth.
  • Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
  • Work involves lifting and moving files of up to 50 lbs.
  • Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
  • Work involves some travel to attend meetings, training, and so forth.

Pay Transparency Nondiscrimination Provision:

Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.



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