Injury Claims Adjuster

2 weeks ago


Phoenix, Arizona, United States USAA Full time
About the Role

As a dedicated injury examiner at USAA, you will play a critical role in adjusting complex bodily injury claims and UIM claims. Your expertise will be essential in confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations.

Key Responsibilities
  • Adjusts complex bodily injury claims with significant demonstrable injuries (e.g. traumatic brain injury, disfigurement, fatality) and UIM claims, as well as all auto physical damage associated with those claims.
  • Identifies, confirms, and makes coverage decisions on complex claims.
  • Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
  • Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
  • Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status and supports team members to resolve issues and identifies appropriate matters for and/or directs vendors and internal business partners to facilitate timely claims resolution.
  • Serves as a resource for less experienced team members on complex claims.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
  • High School Diploma or General Equivalency Diploma
  • 4+ years of casualty adjusting experience
  • Expert knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations
  • Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
  • At least 4 years of experience handling UM/UIM injury claims
  • 3+ years of catastrophic injury experience
  • Injury Experience in various states
  • College Degree (Bachelor's or higher)
  • Insurance Designation
What We Offer

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is: $81,770 - $156,290. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

For more details on our outstanding benefits, please visit our benefits page on https://www.usaa.com/inet/sc/benefits



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