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Customer Experience Ambassador

1 month ago

Scranton, Pennsylvania, United States Dave & Buster Full time
Job Summary:

We are seeking a highly motivated and enthusiastic Guest Services Associate to join our team at Dave & Buster's. As a Guest Services Associate, you will be responsible for delivering an unparalleled Guest experience through exceptional communication and service skills.

Key Responsibilities:
  • Provide timely and accurate service to Guests, managing wait times and communicating information as needed.
  • Assist Guests with all requests and answer questions as needed, making recommendations on items.
  • Notify Management of any Guest perceived to be unhappy.
  • Practice proper cost controls by accurately weighing tickets and scanning merchandise.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Conduct merchandise inventory during and after shift, if applicable.
  • Check for restocking of necessary supplies and bring all areas up to standard.
  • Review the cleanliness and organization of the Winner's Circle, ensuring all plush and shelves are stocked, properly cleaned, and maintained.
  • Properly position and set up displays to increase Guest traffic and promote sales.
  • Assist other Team Members as needed.
Requirements:
  • Be at least 16 years of age.
  • Work days, nights, and/or weekends as required.
  • Work in a fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about the facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, stoop, mop, sweep, and wipe frequently.
Benefits:
  • Compensation is from $13 - $14 per hour.