Front Desk Associate

1 month ago


Scranton, Pennsylvania, United States Dave & Buster Full time
Job Opportunity:

We're looking for a friendly and enthusiastic individual to join our team as a Front Desk/Host.

About the Role:

As a Front Desk/Host, you will be the first point of contact for our Guests, providing a warm and welcoming experience from the moment they arrive. Your role will involve guiding Guests through their retail, game rental, and dining experiences, ensuring that every interaction is positive and memorable.

Key Responsibilities:

  • Deliver exceptional Guest service by providing a personalized experience, ensuring that every Guest feels valued and appreciated.
  • Act as an ambassador for Dave & Buster's, promoting a positive and welcoming atmosphere in the building.
  • Manage the Front Desk and Host station, ensuring that it is clean, organized, and stocked with necessary supplies.
  • Process transactions efficiently and accurately, handling cash, credit card payments, and gift card sales.
  • Provide excellent communication skills, responding to Guest inquiries and resolving any issues that may arise.
  • Work collaboratively with other Team Members to ensure seamless service delivery and a positive Guest experience.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:

  • High school diploma or equivalent required.
  • Previous retail, customer service, or hospitality experience preferred.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of shifts, including days, nights, and weekends.
  • Physical stamina to stand for long periods, lift up to 30 pounds, and move around the facility.
What We Offer:

  • Competitive hourly rate: $13-$14 per hour.
  • Opportunities for career growth and development.
  • A fun and dynamic work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Discounts on food and merchandise.
Equal Opportunity Employer:

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.

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