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Salesforce Implementation Specialist

2 months ago

Santa Monica, California, United States KCRW Inc Full time
Job Title: Salesforce Specialist

About the Role:

KCRW Inc is seeking a highly skilled Salesforce Specialist to join our team. As a Salesforce Specialist, you will be responsible for supporting the configuration, maintenance, and optimization of our Salesforce implementation and its connection with other integrated software.

Key Responsibilities:

  • CRM maintenance and optimization, evaluating its effectiveness in serving our needs.
  • Ensure data integrity, consistency, and uniformity through regular audits, monitoring of constituent data, data cleansing, and de-duplication.
  • Manage data requests, including creating and maintaining reports and dashboards, exporting constituent information/lists for email communications, mailings, and others upon request.
  • Be the team's expert in all components of the CRM and serve as the main point of contact for questions or issues that arise with Salesforce.
  • Train staff and volunteers to use Salesforce and be responsible for maintaining a written training manual.
  • Assess additional needs and identify opportunities to streamline department processes and procedures related to the CRM.
  • Manage partner relationships with external vendors.

Requirements:

  • 2-3 years of progressively responsible experience working with a CRM and at least 1 year of data-driven reporting analytics.
  • Strong understanding of Salesforce best practices and functionality, preferably with NPSP.
  • Advanced Excel and Google Sheets skills.
  • Detail-oriented and organized.
  • Strong project management skills, experience with preferable.
  • Commitment to continuous improvement and ability to quickly learn new systems and processes.
  • Excellent written, verbal, and interpersonal communication with the ability to build positive relationships easily and with authenticity at all levels of the organization.

What We Offer:

  • $36.06 per hour.
  • Hybrid work schedule for select positions.
  • Eligible for overtime and premium working holiday pay rate.
  • Sick leave award.
  • Vacation leave accrual.
  • Paid holidays.
  • Health insurance (including medical, dental, vision, FSA, life and AD&D) eligibility.
  • 403(b) with company match.
  • Passionate office environment surrounded by an incredible community of curious and talented colleagues.
  • KCRW is a qualifying employer under the Public Service Loan Forgiveness (PSLF) program.