Healthcare Customer Service Representative

2 weeks ago


Michigan City, Indiana, United States Franciscan Health Full time

Location: Various Central Indiana Locations

Company Overview:
Franciscan Health is a prominent non-profit healthcare organization dedicated to providing exceptional primary and specialty care. With a commitment to our mission of compassionate service, we uphold values such as Respect for Life, Fidelity to Our Mission, Compassionate Concern, Joyful Service, and Christian Stewardship. Our extensive network includes over 1,000 healthcare professionals and numerous nationally recognized Centers of Health Care Excellence.

Position Overview:
The Patient Service Representative Float role involves supporting various regional offices within Central Indiana. This position offers flexible scheduling options, including full-time and part-time hours, allowing for a balanced work-life experience.

Key Responsibilities:

  • Manage incoming calls, addressing inquiries, scheduling appointments, and directing callers to the appropriate personnel.
  • Utilize an electronic medical records system for efficient patient management.
  • Process patient payments and apply necessary adjustments to accounts.
  • Ensure accuracy in daily encounter forms and cash drawer reconciliations.
  • Perform additional administrative tasks tailored to specific practice specialties.

Qualifications:
  • High School Diploma or GED is required.
  • A minimum of one year of customer service experience is essential.
  • Prior experience in a healthcare setting is preferred.

Travel Requirements:
Willingness to travel as needed, potentially up to 100%.

Equal Opportunity Commitment:
Franciscan Alliance is dedicated to providing equal employment opportunities to all employees and qualified applicants, adhering to applicable local, state, and federal laws. We uphold a Right of Conscience objection regarding any ordinances that conflict with our values and religious rights.

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