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Mortgage Servicing Compliance Specialist

2 months ago

Washington, Washington, D.C., United States The Oakleaf Group Full time
Job Overview

The Oakleaf Group is a consulting firm specializing in mortgage and financial services, focusing on risk management and financial modeling tailored for the mortgage and banking sectors. Our clientele includes banks, non-bank mortgage companies, government entities, law firms, insurance providers, institutional asset managers, and hedge funds.

We pride ourselves on fostering enduring relationships with our clients, believing that each partnership will evolve through various projects and engagements. Our commitment to communication and thorough research enables us to grasp the key factors driving our clients' success in both the short and long term. We align our objectives with those of our clients and continuously adapt to maintain robust relationships.

This role is project-based, with an anticipated duration of 2-3 months.

We are seeking a Mortgage Servicing Compliance Specialist (SME) to conduct loan reviews for one of our financial services clients. The selected candidate will be tasked with designing and executing loan-level mortgage servicing compliance audits, emphasizing adherence to diverse servicing standards and best practices, particularly in collections, loss mitigation, and default management. The SME will collaborate with various stakeholders to establish the testing scope and oversee project implementation, as well as manage a team of mortgage servicing compliance and quality control specialists. Responsibilities will also include addressing escalated issues identified during audits, responding to inquiries from the review team, liaising with internal and external stakeholders, and preparing comprehensive reports. Additional duties may arise as dictated by the project scope.

Key Responsibilities:

  • Evaluate project data, documentation, and regulatory requirements to develop and implement testing scope, inquiries, and workflows.
  • Apply mortgage servicing regulations, including Federal, State, and agency-specific guidelines, to loan-level evaluations.
  • Supervise a team of 5-10 loan-level reviewers, ensuring the quality and consistency of evaluations.
  • Design and deliver training for the loan-level review team.
  • Address inquiries from both internal review teams and external stakeholders regarding escalated issues, review scope, and project progress.
  • Monitor project timelines to ensure compliance with service level agreements.
  • Deliver timely and accurate results while working independently.

Qualifications:

  • 7+ years of experience in mortgage servicing or servicing compliance, particularly in collections, loss mitigation, and default management.
  • 2+ years of management experience.
  • Strong organizational skills, attention to detail, critical thinking, problem-solving abilities, and effective time management are essential.
  • In-depth knowledge of servicing areas, including cash management, collections, foreclosure, bankruptcy, loss mitigation, and investor accounting.
  • Solid understanding of mortgage documentation and compliance standards.
  • Familiarity with servicing systems such as MSP, Back-In-The-Black, LPS Desktop, etc.
  • Proficient in Microsoft Office Suite - Word, Excel, and PowerPoint.
  • Demonstrated ability in critical thinking, analysis, interpretation, and research.
  • Excellent verbal and written communication skills, with experience engaging with internal and external stakeholders.
  • Able to manage multiple priorities and meet deadlines in a dynamic environment without compromising quality.
  • This position is remote and requires the ability to work effectively in a home office setting, accommodating moderate background noise.

Compensation & Benefits

The Oakleaf Group offers competitive compensation based on the candidate's skills and experience. We provide healthcare benefits, including health, dental, and vision plans, along with other benefits in accordance with applicable Federal or State laws.

Equal Employment Opportunity

The Oakleaf Group is an equal opportunity employer dedicated to hiring a diverse workforce and fostering an inclusive culture. We do not discriminate based on race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or any other basis prohibited by applicable law.

Accommodations

We are committed to providing equal employment opportunities to all job seekers. Reasonable accommodations for applicants with disabilities will be provided. Individuals with disabilities who are unable to use our online tools to search and/or apply for jobs should reach out for assistance.