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Second Shift Guest Services Associate

2 months ago

Newport, Kentucky, United States Fairfield Inn & Suites Newport Cincinnati Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Fairfield Inn & Suites Newport Cincinnati. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hotel.

Key Responsibilities
  • Check guests in and out of their rooms, ensuring a seamless and efficient process
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Make recommendations for local activities and restaurants to enhance the guest experience
  • Store guest luggage and provide assistance with transportation as needed
  • Answer phone calls and direct them to the appropriate team member
  • Take reservations and manage the hotel's room inventory
  • Maintain accurate records of guest check-ins and check-outs
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
Requirements
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service
  • Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
  • Basic computer skills and proficiency in hotel software systems
  • Ability to work a variety of shifts, including evenings and weekends
  • High school diploma or equivalent required; prior experience in hospitality or customer service a plus
About Us

Fairfield Inn & Suites Newport Cincinnati is a leading hotel development and management firm, committed to exceeding the expectations of our guests and providing a fun and dynamic work environment for our employees. We are proud to be part of the Marriott family of brands and are dedicated to delivering exceptional service and quality to our guests.