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Customer Service Representative
2 months ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Greenfield Savings Bank. As a key member of our branch, you will be responsible for providing exceptional customer service and processing transactions efficiently and accurately.
Key Responsibilities- Customer Service: Provide unparalleled service to customers through a high level of professionalism, both in person and over the phone.
- Transaction Processing: Process routine transactions, such as deposits, withdrawals, check cashing, payments, and issuing official items, quickly and accurately.
- Relationship Building: Identify customers' needs for additional services and transfer them to the appropriate staff.
- Cash Management: Balance and reconcile daily transactions, and maintain adequate cash by buying and selling from cash dispensers.
- Team Collaboration: Work with branch leadership on relationship-based selling skills and contribute to building a positive team environment.
- Professional Development: Assume responsibility for self-improvement through training courses and personal curiosity.
- Compliance: Understand and comply with the Bank's policies, procedures, and legal guidelines.
- Education: High School Diploma or equivalent.
- Skills: Exceptional interpersonal and communication skills, ability to perform simple math, and a willingness to learn the sales process.
Greenfield Savings Bank is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and offer a competitive compensation package, opportunities for professional growth, and a collaborative work environment.
