Mainframe Technical Support Specialist
1 week ago
Pomeroy is seeking a highly skilled Mainframe Technical Support Specialist to join our team. As a Mainframe Technical Support Specialist, you will be responsible for providing technical support and maintenance for our mainframe systems.
Key Responsibilities- Perform mock testing during non-production cycles to ensure system stability and reliability.
- Coordinate completion of change records and interface with customers to resolve issues related to daily run cycles.
- Perform system health checks, execute TSSR requests, and access, correct, and coordinate batch processing errors from the OPC (Mainframe Tivoli Workload Scheduler) Abend Queue.
- Provide disaster recovery testing and develop repeat abend documentation.
- Work with the storage team and customers to correct storage space abends and perform PDX promotes and demotes as per client requests.
- Collaborate with MF operations, storage team, customer, and end-client support teams to ensure seamless system operation.
- Strong knowledge of JCL and OPC (Mainframe Tivoli Workload Scheduler).
- Mainframe storage management skills.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and maintain composure under pressure.
- Physical and mental demands include sitting, talking, hearing, using hands to operate equipment, and standing for extended periods.
The work environment is generally sedentary, but may require standing and walking for up to 50% of the time. The successful candidate must be able to maintain a safe and clean work area, follow all safety and security rules, and ensure client workspace is always maintained and safe.
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