Front Desk Representative
1 week ago
As a Front Desk Agent at Chicago Marriott Midway, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:
- Registering guests and handling check-ins and check-outs
- Providing information about hotel services, facilities, and hours of operation
- Handling requests for information, mail, and messages
- Maintaining a clean and organized work area
- Performing other duties as assigned
You will be expected to:
- Approach all encounters with guests and associates in a friendly and service-oriented manner
- Maintain high standards of personal appearance and grooming
- Maintain regular attendance and comply with Aimbridge Hospitality policies and standards
- Be aware of all rates, packages, and special promotions
- Be familiar with all in-house groups and closed-out dates
- Have knowledge of and assist in emergency procedures as required
To be successful in this role, you will need:
- A high school diploma or equivalent
- Experience in a hotel or related field (preferred)
- A positive and upbeat personality with a desire to deliver outstanding customer service
- The ability to multi-task, be detail-oriented, and problem-solve
- Effective communication and interpersonal skills
As a valued member of our team, you will be eligible for a competitive benefits package, including:
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
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