Front Desk Representative

1 week ago


Chicago, Illinois, United States Marriott Midway Full time
Job Summary:

As a Front Desk Agent at Chicago Marriott Midway, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:

  • Registering guests and handling check-ins and check-outs
  • Providing information about hotel services, facilities, and hours of operation
  • Handling requests for information, mail, and messages
  • Maintaining a clean and organized work area
  • Performing other duties as assigned
Responsibilities:

You will be expected to:

  • Approach all encounters with guests and associates in a friendly and service-oriented manner
  • Maintain high standards of personal appearance and grooming
  • Maintain regular attendance and comply with Aimbridge Hospitality policies and standards
  • Be aware of all rates, packages, and special promotions
  • Be familiar with all in-house groups and closed-out dates
  • Have knowledge of and assist in emergency procedures as required
Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Experience in a hotel or related field (preferred)
  • A positive and upbeat personality with a desire to deliver outstanding customer service
  • The ability to multi-task, be detail-oriented, and problem-solve
  • Effective communication and interpersonal skills
Benefits:

As a valued member of our team, you will be eligible for a competitive benefits package, including:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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