Chatbot Experience Developer
3 weeks ago
Job Title: Chatbot Experience Developer
Location:
Multiple locations in the United StatesWe are seeking a skilled Chatbot Experience Developer to join our team at Diverse Lynx LLC. As a Chatbot Experience Developer, you will be responsible for designing and developing conversational AI experiences that engage and delight our customers.
The estimated salary for this role is $160,000 - $220,000 per year, depending on experience and location.
Job Description:
- Design conversation scripts, bot responses, and user journeys to create consumer-facing chatbots with personality, character, and human-like interactions.
- Responsible for designing and testing chat conversations, flows, and user journeys based on different bot personas.
- Creative thinking of user's conversational journey with a bot.
- Liaison between delivery teams to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
- Develops mockups, flows, redlining, and other creative prototyping related items.
- Operates with a customer-first mindset and designs client-centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.
- Excellent communication and writing skills.
- Exceptional creative thinking, writing, and persona-building skills.
- 8+ years' experience in linguistic analysis, conversation design, copy editing, or similar roles preferred, in content development roles.
- Innovative thinker with the ability to come up with creative solutions.
- Team player with excellent interpersonal skills and ability to influence, collaborate, and communicate to internal resources and external vendors.
- Familiarity with chatbots, voice-enabled devices, or other conversational channels.
- Ability to understand and write JavaScript.
- Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams, etc.
- Storyteller and editorial mindset with an ability to predict audience preferences.
Required Skills and Qualifications:
- 8+ years' experience in linguistic analysis, conversation design, copy editing, or similar roles preferred, in content development roles.
- Innovative thinker with the ability to come up with creative solutions.
- Team player with excellent interpersonal skills and ability to influence, collaborate, and communicate to internal resources and external vendors.
- Familiarity with chatbots, voice-enabled devices, or other conversational channels.
- Ability to understand and write JavaScript.
- Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams, etc.
Benefits:
- Diverse Lynx LLC promotes a diverse workforce across all levels in the company.
- All qualified applicants will receive consideration for employment without any discrimination.
- We promote and support a diverse workforce at all levels in the company.
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