Support Experience Specialist

4 days ago


Charlotte, North Carolina, United States Crystal Quick Services Full time

Overview

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Jobs4U is seeking a Support Experience Specialist to join our team. In this role, you will play a crucial part in delivering exceptional customer service and ensuring customer satisfaction.

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Job Description:

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This Support Experience Specialist role involves managing customer queries and complaints, processing orders, and modifying existing ones. You will also be responsible for escalating complaints across various communication channels.

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You will work closely with our team to provide timely responses to customer inquiries and resolve any issues that may arise.

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Key Responsibilities:

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  1. ">
  2. Maintain a positive and professional attitude towards customers at all times.">
  3. Respond promptly to customer inquiries via phone, email, or chat.">
  4. Communicate effectively with customers to resolve their issues.">
  5. Process orders and modify existing ones efficiently.">
  6. Keep accurate records of customer interactions and transactions.">
  7. Collaborate with colleagues to improve the customer service process.">
  8. Ensure customer satisfaction by resolving issues promptly and professionally.">
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Requirements:

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  • High school diploma or equivalent.">
  • Excellent communication and problem-solving skills.">
  • Ability to work under pressure and manage stress effectively.">
  • Experience working in customer support is preferred.">
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Benefits:

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  • Competitive salary range: $45,000 - $60,000 per year.">
  • Ongoing training and development opportunities.">
  • Opportunity to work with a dynamic and supportive team.">
  • A chance to make a real difference in customers' lives.">


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