IT Support Specialist

16 hours ago


Charlotte, North Carolina, United States Milner Document Products Full time
Job Title: IT Support Specialist

We are seeking a skilled IT Support Specialist to join our team at Milner Document Products. This role will be responsible for providing top-notch technical support to our customers, ensuring their network and telephony systems are up and running smoothly.

The ideal candidate will have a strong background in computer networking, server operating systems, and advanced network training. They should also possess excellent communication skills, both written and verbal, and be able to work effectively with people from diverse backgrounds.

Key Responsibilities:
  • Maintain a high level of customer satisfaction by responding promptly to service calls and resolving issues efficiently.
  • Conduct thorough network assessments and provide recommendations for improvement.
  • Collaborate with the sales organization to identify sales lead opportunities and provide feedback on customer usage and business needs.

Requirements:
  • Bachelor's degree in a technical field or equivalent experience.
  • 2+ years of experience in designing, installing, configuring, administering, and troubleshooting network or telephony systems.
  • MCITP Enterprise Administrator or MCSE Certification required.

Estimated Salary: $60,000 - $80,000 per year, depending on experience.

Why Join Our Team?
This is an exceptional opportunity to join a dynamic company that values innovation and customer satisfaction. As an IT Support Specialist at Milner Document Products, you will have the chance to work with cutting-edge technology, collaborate with a talented team, and develop your skills in a fast-paced environment.

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