Customer Experience Specialist

4 days ago


Charlotte, North Carolina, United States SupperClub SouthEnd Full time
About the Job

We are currently hiring for a Customer Experience Specialist to join our team at SupperClub SouthEnd. As a Customer Experience Specialist, you will be responsible for ensuring that every guest has an exceptional dining experience from the moment they arrive to the moment they leave.

This role requires strong communication skills, attention to detail, and the ability to multitask efficiently. You will work closely with our servers, bussers, and management team to ensure seamless execution of our service standards.

Responsibilities:

  • Welcome guests and seat them at tables or in waiting areas.
  • Provide menus and answer menu-related questions.
  • Assist with seating and table assignments for efficient service.
  • Inform guests of current promotions and introduce their server.
  • Manage guest flow and provide accurate wait times when needed.

Salary: $16-$20 per hour (dependent on experience), plus tips.

Benefits: Opportunities for growth and advancement within the hospitality industry, competitive salary, and tips.



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