Corporate Quality Director

3 weeks ago


Nashville, Tennessee, United States Thorndale Partners Full time
{"title": "Corporate Quality Manager", "description": "Job Summary

We are seeking a highly skilled Corporate Quality Manager to join our team at Thorndale Partners. As a key member of our organization, you will be responsible for establishing and maintaining a quality management system for US Operations.

Key Responsibilities

  • Meet customer expectations and contractual quality requirements.
  • Drive continuous improvement processes to enhance effectiveness and efficiency.
  • Manage customer interfaces to address quality concerns effectively.
  • Ensure compliance with all contractual quality requirements.
  • Measure customer satisfaction and engage with clients on specific projects.
  • Conduct internal and external audits on projects.
  • Develop improvement action plans based on customer feedback.
  • Analyze and manage critical quality issues in processes, products, and systems.
  • Monitor and address non-conformities, ensuring timely corrective actions.
  • Coordinate non-conformity closure with quality units.
  • Provide evidence of fulfilling customer quality requirements.
  • Maintain expected quality standards throughout the project lifecycle.
  • Promote best practices within the organization.
  • Contribute to formulating the Global Quality Strategy.
  • Ensure customer satisfaction with quality performance.
  • Analyze customer reports, identify priorities, and formulate action plans.

Requirements

  • Must have experience working with European companies and reporting to leadership in Europe.
  • Strong analytical and problem-solving skills.
  • Ability to influence and collaborate across all organizational levels.
  • Customer-service oriented with an understanding of contractual quality requirements.
  • Proficient in root cause analysis tools (8D, 5Ws, Ishikawa, Six Sigma).
  • Knowledgeable in ISO 9001 and proficient in Office tools.
  • Bachelor's degree in engineering or equivalent technical background.
  • 2+ years of relevant lead/management experience in industrial environments.

Thorndale Partners, LLC is an Equal Employment Opportunity organization and we do not discriminate against any applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other federal, state, or local protected class.

"}

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