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Flexible Customer Care Associate

2 months ago

Chicago, Illinois, United States What Like You Full time
Position Overview

As a Part-Time Client Support Specialist, you will engage in meaningful work while maintaining a flexible schedule. Join our dedicated team at What Like You, where we strive to enhance global business and positively impact our local communities.

Role Responsibilities:
  • Establish and nurture relationships with clients to understand their specific needs and concerns.
  • Address inquiries and fulfill requests for both internal and external stakeholders.
  • Respond efficiently to customer queries through various communication channels.
  • Deliver exceptional service to all clients, ensuring their satisfaction.
  • Oversee customer accounts and manage portfolios effectively.
  • Organize tasks to align with customer timelines and expectations.
  • Perform data entry, electronic filing, and document retrieval with precision.
  • Navigate multiple databases swiftly and accurately.
  • Conduct research and review legal documents as necessary.
  • Propose enhancements to processes where applicable.
  • Foster and expand existing customer relationships by providing outstanding service and proactively suggesting relevant services.

Required Skills and Qualifications:
  • Previous experience in customer service or administrative roles.
  • Self-motivated individual who excels in a dynamic, team-oriented setting.
  • Strong attention to detail and commitment to accuracy.
  • Excellent prioritization and time-management abilities.
  • Adaptability and capacity to multitask effectively.
  • Strong problem-solving capabilities.
  • Proficient in computer applications, particularly MS Office, Word, and Excel.
  • Outstanding verbal and written communication skills.

Benefits:
  • Part-time employees are eligible for a range of competitive benefits, including paid time off and 401(k) plans.
  • Tuition reimbursement of up to $1000 per semester is available.
  • Annual success sharing bonuses or commission plans may be offered based on individual performance.
  • Comprehensive benefits package includes medical, dental, life insurance, flexible spending, and health savings accounts.
  • 401(k) with employer matching and profit-sharing options are also provided.