Service Excellence Associate

4 days ago


West Babylon, New York, United States Caliber Collision Centers Full time
Role Overview: As a Service Excellence Associate at Caliber Collision, you will play a critical role in delivering exceptional customer experiences and ensuring smooth operations in our centers. Your primary focus will be on providing top-notch service to internal and external customers, while maintaining open communication channels and collaborating with colleagues to achieve shared goals. This position requires strong interpersonal skills, the ability to multitask, and a willingness to adapt to changing circumstances.

Key Responsibilities: Your key responsibilities will include:
  • Providing personalized service to customers, responding to their inquiries and concerns in a timely and professional manner
  • Working closely with colleagues to manage workload, prioritize tasks, and maintain accurate records
  • Collaborating with rental car and tow companies to provide comprehensive solutions for customers

What We Offer: As a valued member of our team, you can expect competitive compensation, benefits, and opportunities for career advancement. You will also receive ongoing training and development support to enhance your skills and knowledge.

Caliber's Vision: At Caliber Collision, we strive to be the leader in the automotive repair industry by delivering exceptional service, quality repairs, and unparalleled customer satisfaction. Our goal is to build long-lasting relationships with our customers and partners, driven by our commitment to excellence and continuous improvement.



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