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Customer Service Ambassador

2 months ago

San Rafael, California, United States Clear Concepts Management Full time
About the Role

We are a dynamic business solutions company, Clear Concepts Management, dedicated to helping our clients expand their customer base and drive growth. Our team specializes in innovative outreach strategies and solutions to connect brands with potential customers.

Key Responsibilities
  • Collaborate with Cross-Functional Teams: Work closely with marketing, customer service, and operations teams to ensure seamless campaign execution.
  • Proactive Customer Engagement: Engage with customers to understand their needs, preferences, and challenges, providing exceptional customer service to clients.
  • Accurate Record Keeping: Maintain accurate and up-to-date sales records, customer databases, and campaign reports to discuss with management and teams.
  • Troubleshooting and Resolution: Identify and resolve issues, liaising with internal teams to ensure timely resolutions.
  • Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services that align with the client's needs and objectives.
Requirements
  • Proven Experience: Proven experience in customer service, account management, or a similar role.
  • Excellent Interpersonal Skills: Excellent interpersonal, communication, and negotiation skills.
  • Problem-Solving Abilities: Strong problem-solving abilities and a solution-oriented mindset.
  • Technical Skills: Proficient in using CRM software and other relevant tools.
  • Time Management: Ability to multitask, prioritize, and manage time effectively.
  • Adaptability: Adaptability and resilience in a fast-paced and evolving environment.
  • Customer Focus: A passion for customer satisfaction and a genuine interest in helping clients succeed.