Studio Manager

6 days ago

Seattle, Washington, United States Club Pilates Full time
Job Description

Job Title: General Manager

Job Summary:

The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts, drive membership growth, and endeavor to prevent member attrition. The General Manager will hire, train, and manage Sales Associates within their studio.

Key Responsibilities:

  • Lead generation including grassroots marketing and networking
  • Implement sales process to schedule prospects into intro classes
  • Membership sales
  • Manage staff schedule
  • Ensure that studio retail/products are stocked with accurate inventory counts
  • Train and supervise sales associates
  • Hire/manage instructors at the studio
  • Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
  • Review instructor evaluations and assist in mentorship/disciplinary action as needed
  • Independently make decisions related to high-level customer service
  • Collect outstanding dues
  • Maintain cleanliness and organization of the Pilates Studio
  • Enforce Club Pilates policies and procedures
  • Ensure all forms, administrative supplies, and studio literature is stocked and visible
  • Schedule and participate in networking/community events and studio promotions
  • Strategically manage marketing campaigns to generate leads for the studio

Requirements:

  • 2+ years of retail/service sales or fitness sales experience
  • Confident in generating personal sales and training sales associates in sales
  • Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
  • Must be fluent in English and have excellent communication and strong interpersonal skills
  • Ability to excel in a fast-changing, diverse environment
  • Ability to recognize areas of improvement and make changes using good judgment
  • An affinity and passion for fitness
  • Solid writing and grammar skills
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines
  • Professional, punctual, reliable, and neat
  • Strong attention to detail and accuracy
  • Trustworthy and ability to handle confidential information
  • Ability to work harmoniously with co-workers, clients, and the general public
  • Proficiency with computers and studio software

Benefits and Perks:

  • This position offers very competitive base pay; based on experience & performance
  • Monthly performance bonus opportunities
  • Health benefits
  • 401K
  • Paid time off
  • Free Pilates classes
  • Unlimited growth potential within the company

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