Renewal Account Manager

4 days ago


Chicago, Illinois, United States Rithum Full time

Rithum is a leading commerce network that accelerates e-commerce experiences for brands, suppliers, and retailers.

We provide a platform for brands and retailers to accelerate growth, optimize operations, and scale product offerings.

The Renewal Specialist will drive account renewals, ensuring customers transition through pivotal points to build momentum and value leading up to the renewal.

This role requires a high level of organization and coordination with cross-functional teams, including Customer Success, Account Executives, Legal, and Accounting.

The Renewal Specialist will project manage the renewal experience, retaining and increasing subscription revenue in existing customer accounts by positioning multiyear contracts and price increases.

Key responsibilities include:

  • Partnering with Customer Success Managers and Account Executives to provide a seamless customer experience
  • Retaining and increasing subscription revenue in existing customer accounts
  • Migrating existing customers to new packaging and pricing
  • Leveraging renewal activity to promote upsells and new products

Rithum offers a remote-first work environment, comprehensive benefits, and wellness plans to support work-life balance.

Join Rithum and work with passionate professionals who will help you achieve your goals.

As a Renewal Specialist, you will have the opportunity to work with leading brands and retailers, connect with colleagues who share your values, and achieve a better work-life balance.

Rithum celebrates diversity and is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.


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