Customer Service Liaison
3 weeks ago
Company Overview:
Kinetic Personnel Group is a leading staffing agency partnering with top medical technology manufacturers to connect exceptional talent with exciting career opportunities.
Salary: $25-$26 per hour, paid bi-weekly
Job Description:
This Sales Support Representative role will work closely with our high-demand field sales representatives and the finance team to ensure timely and accurate deal processing. Key responsibilities include reviewing and processing sales contracts with precision and attention to detail, managing inquiries, escalating special cases for management approval, performing accurate data entry and CRM database updates, submitting shipment authorizations, and notifying customers of shipments.
Required Skills and Qualifications:
- Bachelor's degree preferred
- At least 2 years of experience in customer service, sales support, or account management
- Excellent verbal and written communication skills
- Strong phone etiquette and a professional, diplomatic approach to problem-solving
- Proficiency with Microsoft Outlook, Word, and Excel
- Ability to prioritize and handle multiple tasks effectively
Additional Information:
The ideal candidate will possess a team-oriented mindset and be available to work extended hours when needed. Experience with CRM tools, particularly Salesforce, is a plus. Prior experience in the medical device industry is also beneficial.
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