Customer Service Representative
4 days ago
We are seeking a highly motivated and skilled Customer Service Representative to join our team at Alleviate Financial Solutions. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients, ensuring their satisfaction with our products and services.
Estimated Salary:$21 per hour + performance-based bonuses
About the JobThis is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. You will have the chance to build strong relationships with our clients, understand their needs, and provide tailored solutions to meet their expectations.
- You will be responsible for communicating with clients to understand their needs and explain product value
- Act as a liaison between the client and departments within the organization to convey information, ensure understanding, and make certain all steps in the client journey are completed in an accurate & timely manner
- Manage a high volume of outbound and inbound calls
- Keep accurate records of all activity on the file to ensure accuracy and completeness of the file
What We Offer
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A fun and supportive work environment
- The opportunity to work alongside an incredible group of people who are all driven to help others
Alleviate Financial Solutions is a leading provider of financial services, dedicated to helping individuals achieve financial freedom. We are committed to delivering exceptional service and building long-term relationships with our clients.
RequirementsTo be successful in this role, you will need:
- High School Diploma or GED required
- Minimum 1 year of customer service experience preferred
- Adaptability and problem-solving skills
- Ability to build rapport
- Excellent customer service skills; strong phone etiquette with active listening skills
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