Front Office Associate
1 week ago
Job Summary:
We are seeking a highly skilled and detail-oriented Front Office Associate to join our team at RAYUS Radiology. As a Front Office Associate, you will be responsible for providing exceptional patient service and support to our patients and referring professionals.
Key Responsibilities:
- Registration: Greet and check-in patients scheduled for imaging services, register demographic information, and process payment plans and copays.
- Phone Handling: Answer phones and handle calls in an efficient and friendly manner, field calls appropriately for center associates, and act as a liaison between technologists and patients waiting for exams.
- Front Office Maintenance: Maintain the front office lobby area, straighten magazines, organize coffee supplies, and assist with general office clean up.
- Supply Management: Order office supplies as needed and maintain a supply of patient information sheets.
- Electronic Interfaces: Push imaging via electronic interfaces and complete confirmation calls to provide preparation instructions to patients.
- Faxing: Fax reports, billing information, and medical release forms as requested.
Insurance and Scheduling:
- Insurance Verification: Verify patient insurance and pre-certify all exams with the patient's insurance company.
- Authorization: Obtain insurance authorization and use knowledge of insurance carriers and procedures to obtain waivers if needed.
- Scheduling: Arrange transportation, interpreters, and hotel accommodations for patients when necessary, enter and submit patient exam orders, and verify orders match exam schedules.
Requirements:
- Education: High school diploma or equivalent.
- Experience: 1-2 years of customer service experience.
- Skills: Proficient with using computer systems and typing, working knowledge of Microsoft Office.
Preferred Qualifications:
- Previous medical office experience.
- Medical terminology and office background.
- Insurance knowledge.
- Bilingual.
About RAYUS Radiology:
RAYUS Radiology is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. We bring brilliance to health and wellness.
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