Public Safety Dispatcher Trainee

1 month ago


Riverside, California, United States "City of Riverside, CA" Full time
Job Summary

The City of Riverside is seeking a highly motivated and detail-oriented Public Safety Dispatcher Trainee to join our team. As a Public Safety Dispatcher Trainee, you will be responsible for operating a 911 telephone system and a computer-aided dispatch (CAD) system on an assigned shift. You will also be responsible for entering calls for service for emergency and non-emergency calls for Police and Fire, dispatching required fire and medical services personnel and equipment, and performing related work as required.

Key Responsibilities
  • Receive incoming telephone calls on an assigned shift and input and retrieve information in a computer-aided dispatch (CAD) system.
  • Obtain and record information using a telephone system or mobile data computer (MDC) to enter emergency necessary law enforcement, fire medical and other emergency services such as ambulances and tow trucks.
  • Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System.
  • Compile data and maintain records of emergency recorded, equipment and personnel dispatched, and/or disposition of emergencies.
  • Send, receive and decode teletype information.
  • Provide a variety of public information relating to law enforcement or fire activities as permitted.
  • Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system.
  • Calms distressed citizens on the phone.
  • Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
Requirements
  • Equivalent to the completion of the twelfth grade.
  • None.
  • Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts.
  • Must be able to pass an extensive police background investigation.
  • Must be able to sit for long periods in a confined area and wear a headset.
  • Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License.
  • Possession of, or ability to obtain within twelve months of employment, a POST Basic Dispatcher Certificate or equivalent certificate.
Benefits

The City of Riverside offers a comprehensive benefits package, including retirement, health insurance, dental insurance, vision insurance, life insurance, deferred compensation, leave benefits, and flexible spending account.


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