Supervisor of Operational Excellence

5 days ago


Queens, New York, United States KFC Full time

We are seeking an experienced Shift Supervisor to join our KFC team in a dynamic operational role.

The successful candidate will be responsible for coaching and mentoring crew members to deliver exceptional guest experiences, drive sales growth, and maintain high operational standards.

Key responsibilities include:

  • Guest Experience: Ensure all guests receive a warm and welcoming experience through effective communication, timely service, and accurate order fulfillment.
  • Team Leadership: Provide guidance, coaching, and feedback to crew members to help them develop their skills and achieve their full potential.
  • Operational Excellence: Maintain a safe, secure, and healthy work environment by adhering to safety guidelines, food safety procedures, and Brand standards.
  • Profitability: Drive sales growth through effective deployment of team members, efficient operations, and attractive promotions.

Requirements for the role include:

  • Previous experience in a supervisory or leadership role in the restaurant or retail industry.
  • Ability to work up to 35 hours per week.
  • Strong communication and interpersonal skills.
  • Ability to prioritize tasks, manage multiple projects, and meet deadlines.

KFC is a global fast-food chain with over 24,000 outlets in more than 145 countries and territories. Our company history dates back to 1930, when Harland Sanders began serving hungry travelers in Corbin, Kentucky. Today, we are committed to serving delicious, high-quality food to our guests while providing opportunities for personal and professional growth to our team members.

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and location. Benefits include competitive compensation, opportunities for advancement, and a positive work environment.

If you are a motivated and results-driven individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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