Part Time Relief Operations Manager

1 month ago


Buford, Georgia, United States Universal Storage Group Full time
Job Overview

Sugar Hill Self Storage, managed by Universal Storage Group, is seeking a Part Time Relief Manager to join our dynamic team. As a Relief Manager, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our facilities, and contributing to the growth and success of our company.

Key Responsibilities
  • Greet customers with a smile and a handshake, providing a warm and welcoming experience.
  • Assist customers in selecting the best unit size for their needs, ensuring a seamless rental process.
  • Process all paperwork correctly, maintaining accurate records and ensuring compliance with company procedures.
  • Conduct regular facility walk-throughs and lock checks to ensure the security and maintenance of our facilities.
  • Post all payments made on the day of receipt, maintaining accurate financial records.
  • Track and follow up on past due accounts, ensuring timely payment and minimizing delinquencies.
  • Record keeping of all customer records, including payments and notes, to provide excellent customer service and support.
  • Make daily bank deposits and post receipts as instructed, maintaining accurate financial records.
  • Develop and implement monthly marketing strategies, including calls, visits, emails, social media postings, and events, to drive business growth and customer engagement.
  • Maintain merchandise for customer purchase, ensuring a positive shopping experience.
  • Clean vacant units to rentable condition, maintaining a clean and well-maintained facility.
  • Ensure the grounds, office, and bathrooms are clean and presentable at all times, maintaining a positive and welcoming environment.
  • Prepare auction units according to procedure and lien laws as needed, ensuring compliance with company policies and regulations.
Requirements
  • Valid Driver's License
  • Successfully Complete Background Check
  • Successfully Complete Drug Screen
  • Attitude and Aptitude Testing
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance.
  • Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms.
  • Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear.
  • Employees are occasionally required to sit for periods of time.

Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.



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