Family Service Counselor

4 weeks ago


Spartanburg, South Carolina, United States Park Lawn Memorial Group, LLC. Full time
Job Description

We are seeking a skilled Family Service Counselor to join our team at Park Lawn Memorial Group, LLC. As a Family Service Counselor, you will be responsible for establishing professional relationships with client families to ensure their needs are met at the time of need or on a pre-need basis.

Key Responsibilities:

  • Provide tours and guide families to the cemetery lot location.
  • Build relationships, ensure excellent service, and develop potential referrals while attending services and visitations for client families.
  • Ensure compliance with state and industry regulations and company policies and procedures.
  • Maintain strict adherence to pricing structures and meet required timelines.
  • Report progress and submit required reports timely.
  • Actively pursue the development of new prospects and community-based contacts.
  • Sustain positive communication and cooperation with all funeral homes, departments, and team members.
  • Consistently meet or exceed company standards in revenue generation.

Requirements:

  • Four-year degree or equivalent combination of education, training, and experience preferred.
  • Proven track record of success in outside sales production strongly preferred.
  • May require the possession (or ability to obtain) an insurance license as required by applicable state law.
  • Valid state-issued driver's license in good standing and acceptable driving record.

Working Environment:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The duties associated with this position are generally performed in an indoor office setting.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.

Travel:

  • This position may require up to 10 percent out of area and overnight travel.
  • Travel is primarily local occurring during the business day only.

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