Family Service Counselor
4 weeks ago
We are seeking a skilled Family Service Counselor to join our team at Park Lawn Memorial Group, LLC. As a Family Service Counselor, you will be responsible for establishing professional relationships with client families to ensure their needs are met at the time of need or on a pre-need basis.
Key Responsibilities:
- Provide tours and guide families to the cemetery lot location.
- Build relationships, ensure excellent service, and develop potential referrals while attending services and visitations for client families.
- Ensure compliance with state and industry regulations and company policies and procedures.
- Maintain strict adherence to pricing structures and meet required timelines.
- Report progress and submit required reports timely.
- Actively pursue the development of new prospects and community-based contacts.
- Sustain positive communication and cooperation with all funeral homes, departments, and team members.
- Consistently meet or exceed company standards in revenue generation.
Requirements:
- Four-year degree or equivalent combination of education, training, and experience preferred.
- Proven track record of success in outside sales production strongly preferred.
- May require the possession (or ability to obtain) an insurance license as required by applicable state law.
- Valid state-issued driver's license in good standing and acceptable driving record.
Working Environment:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The duties associated with this position are generally performed in an indoor office setting.
- Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
Travel:
- This position may require up to 10 percent out of area and overnight travel.
- Travel is primarily local occurring during the business day only.
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