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Technical Product Director

2 months ago

Hartford, Connecticut, United States Travelers Full time

About Us

At Travelers, we're committed to delivering exceptional products and services to our customers. We believe that our workforce should reflect the diverse customers and communities we serve. We're dedicated to fostering an inclusive workplace where everyone feels valued and empowered to succeed.

Job Summary

We're seeking a highly skilled Director, Technical Product Manager to join our team. As a key member of our organization, you'll be responsible for leading a team to deliver capabilities and solutions in an agile way. You'll act as a voice of the end-user, guiding the day-to-day work of a cross-functional team and focusing on achieving defined outcomes.

Key Responsibilities

  • Be a technical leader who sits comfortably in both technology teams and business teams, defining and solving problems with software engineers and scoping work products with business stakeholders.
  • Define, prioritize, and ensure a ready backlog of work for a cross-functional product team, accepting final product output and focusing on achievement of defined outcomes.
  • Effectively manage a backlog of deliverables and capabilities, as well as 'test and learn' experimentation targeted at defining and refining future deliverables, measuring performance, and adjusting the overall roadmap of deliverables as needed.
  • Translate business strategies and needs into execution-ready work for a technical team, defining team goals and strategy, ensuring alignment with company-wide vision, and articulating team goals and strategy effectively to key stakeholders, Circle Leads, and team members.
  • Act as a voice of the end-user, having a deep understanding of and anticipating customer feedback, ensuring needs and requirements are clearly defined, and ensuring team work product meets defined acceptance criteria.
  • Own team backlog, including prioritization and refinement, making trade-off decisions to maximize value.
  • Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
  • Inform and participate in business readiness, understanding the impact of change, translating the approach to manage adoption, and mitigating resistance.
  • Provide feedback on work-in-progress, clarify requirements, and contribute to removing roadblocks or impediments, looking for opportunities for continuous team and process improvement.
  • Partner with key leaders and peers across to determine resources required to achieve defined business outcomes.
  • Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
  • Foster an innovative, inclusive, and diverse team environment, promoting positive team culture, encouraging collaboration, and self-organization.
  • Perform other duties as assigned.

Requirements

  • Bachelor's degree preferred.
  • Two years of experience in product management preferred.
  • Two years of work experience within the discipline being supported (Cybersecurity, Digital Platforms) preferred.
  • Three years of experience articulating and translating business strategy, product vision, and analysis for a product preferred.
  • Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices, and methodologies to achieve team success.
  • Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team.
  • Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
  • Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
  • Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
  • Collaboration: Expertise working with others in a cross-functional multi-team environment.
  • Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others, and encourage team development.

Must-Haves

  • Three years of work experience in a related field required.
  • Three years of experience motivating/influencing teams required.

What We Offer

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.