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Service Business Growth Specialist

2 months ago

Miami, United States The Collection Full time
About The Collection

We are a professional service provider that sets the standard for excellence in our industry.

Our employees are a valuable resource and a key factor in delivering exceptional customer experiences.

We are looking for passionate and motivated individuals to join our elite team and contribute to our growth.

What We Offer
  • Medical, Vision, and Dental Insurance
  • Voluntary Hospital Indemnity, Accident and Critical Illness Insurance
  • 401k Plan
  • Paid time off and vacation
  • Work Perks:
    • Employee of the Month
    • Birthday off
    • Milestone and Performance Rewards
    • Training Opportunities
    • Employee Vehicle Purchase Plans
    • Employee Appreciation Events
    • Flexible Work Schedule
    • Discounts on products and services
Job Summary

We are seeking a Customer Experience Development Coordinator to join our team. This role will be responsible for managing large amounts of inbound and outbound customer interactions in a timely manner.

Key Responsibilities
  • Identify customer needs and provide information on service availability
  • Partner with service advisors to research issues and provide solutions or alternatives
  • Respond quickly to customer inquiries using email, scripts, and templates
  • Participate in team and process training sessions to maintain positive relationships with teammates, sales teams, and dealership management
  • Provide exceptional customer service in a professional and courteous manner
  • Partner with brand managers to manage daily workload within the service department regarding reservations
  • Contact and communicate with customers to identify service needs
  • Responsible for managing customer contact information within the CRM
  • Capable of multi-tasking in a fast-paced environment
  • Provide information on alternative transportation programs
  • Must have a flexible schedule to include Saturday rotation
  • Starting pay of $16.00/hr
Physical Requirements

Regularly required to sit at a computer terminal for extended periods, use hands to operate a keyboard and telephone, ability to stand/walk as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The Collection is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Collection reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.