Service Excellence Specialist
6 days ago
We're seeking a skilled Service Excellence Specialist to join our team at All American Plumbing Heating & Air. As a key member of our customer service team, you'll be responsible for providing top-notch support to our clients.
The successful candidate will have a proven track record of delivering exceptional customer experiences, maintaining accurate records, and communicating effectively with colleagues. We're looking for someone who embodies our core values of character, integrity, and excellence.
We offer a comprehensive compensation package, including a salary of $15-$19/hour, plus bonuses and incentives. Our benefits include 100% paid medical, dental, and vision, job training, an open-door policy, paid holidays and PTO, and opportunities for advancement.
Key Responsibilities:
- Develop and implement effective call scripts to enhance customer engagement
- Manage and maintain our customer database with up-to-date information
- Collaborate with dispatch and management to ensure seamless communication
- Conduct outbound calling to engage with existing clients
Requirements:
- Strong communication and interpersonal skills
- Excellent phone manner and a positive attitude
- Ability to work in a fast-paced environment and meet deadlines
- Able to pass a background check
- Bilingual a plus
- 1-2 years of customer service experience
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