Customer Service Representative
7 days ago
At All American Plumbing Heating & Air, we're committed to delivering exceptional customer service and experience. As a Customer Service Representative, you'll play a vital role in promoting customer satisfaction by converting incoming calls into booked service appointments.
The ideal candidate will possess excellent communication skills, enjoy working with people, and be able to maintain accurate records. Our team is built on the values of character, integrity, and living by our motto of In the Service of Excellence.
We offer a competitive salary of $15-$19/hour, plus bonuses and incentives. Additionally, our benefits package includes 100% paid medical, dental, and vision, job training, an open-door policy, paid holidays and PTO, and promotion opportunities.
Responsibilities:
- Learn and utilize our call script to provide professional and authentic interactions with customers
- Maintain and update our customer database with accurate information
- Communicate effectively with dispatch and management
- Perform outbound calling to existing client base
Requirements:
- Excellent phone etiquette and communication skills
- Pleasant phone voice and a good sense of humor
- Ability to work independently and as part of a team
- Able to pass a background check
- Bilingual a plus
- 1-2 years of relevant customer service experience
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