Service Delivery Specialist

7 days ago


Ooltewah, Tennessee, United States All American Plumbing Heating & Air Full time
About Our Company

All American Plumbing Heating & Air has been serving the community for over 20 years, built on a foundation of trust, integrity, and a commitment to excellence. We pride ourselves on being available 24/7 to meet the needs of our customers, no matter what time of day or holiday they may require our services.

Why Join Us?

We offer a fun, family-like culture that values teamwork and collaboration. Our team-dependent environment ensures that every employee has the opportunity to contribute to our mission of delivering phenomenal service. We also provide well-defined processes and coaching to make life easier, great compensation packages, room for advancement, and a growing family-owned organization.

Responsibilities and Requirements

The Customer Service Representative will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments. Key responsibilities include:

  • Learning our call script to sound professional and authentic when speaking with customers
  • Participating in ongoing training to grow and develop as a professional
  • Maintaining and updating our customer database with complete and accurate information
  • Maintaining communication with dispatch and management
  • Performing outbound calling to existing Club Member client bases
Benefits and Perks

We offer a comprehensive benefits package, including 100% paid individual medical, dental, and vision, job training, an open-door policy, paid holidays and PTO, and opportunities for advancement within the company.

A competitive salary range of $15-$19 per hour, plus bonuses and incentives, sets us apart from other employers in the industry. If you're looking for a challenging and rewarding career with opportunities for growth and development, we encourage you to apply today.



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