Current jobs related to Service Desk Technician L1 - Phoenix, Arizona - Milestone Technologies

  • Service Desk Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job DescriptionAs a Service Desk Technician, you will be responsible for providing technical support to customers via phone, email, and chat. Your primary goal will be to resolve customer issues in a timely and efficient manner, while also providing excellent customer service.Key responsibilities include:Providing technical support for software and hardware...

  • Help Desk Technician

    2 weeks ago

    Phoenix, Arizona, United States MVM Full time

    Job Title: Help Desk TechnicianAbout the Role:We are seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. You will troubleshoot and resolve technical issues, update documentation, and perform other duties as assigned.Key...

  • Technical Support Specialist

    1 week ago

    Phoenix, Arizona, United States TEKsystems Full time

    Company OverviewTEKsystems is a leading provider of technology staffing and services, dedicated to connecting talented professionals with top companies in the industry.Job DescriptionWe are seeking a skilled Service Desk Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our clients via phone and...

  • Service Desk Manager

    1 month ago

    Phoenix, Arizona, United States LHH Full time

    Service Desk Manager OpportunityLHH is seeking a seasoned Service Desk Manager to lead our Phoenix, AZ team. As a key member of our IT organization, you will be responsible for delivering exceptional support to our end-users.Key Responsibilities:Promote continuous improvement of support services, end-user equipment administration, and telecom...

  • RTO Service Desk Technician

    3 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Technical Support Specialist to join their team in a remote capacity. The ideal candidate will have previous help desk experience, strong troubleshooting skills, and the ability to work with a ticketing tool.Key Responsibilities:Provide technical support to employees via phone, email, or chatTroubleshoot and...

  • Help Desk Technician

    3 weeks ago

    Phoenix, Arizona, United States HireRising Full time

    Job Summary:HireRising is seeking a skilled Help Desk Technician to provide technical support and troubleshooting assistance across various environments. The successful candidate will manage service requests through a ticketing system, resolve basic networking issues, and collaborate with IT teams to maintain operational efficiency.Key Responsibilities:User...

  • Help Desk Technician

    3 weeks ago

    Phoenix, Arizona, United States MVM Full time

    Job Summary:We're seeking a skilled Help Desk Technician to join our team at MVM, Inc. As a Help Desk Technician, you will be responsible for providing technical support to our employees and clients. Your primary duties will include troubleshooting and resolving technical issues, providing effective communication and transparency throughout the issue, and...

  • Automotive Technician

    3 weeks ago

    Phoenix, Arizona, United States Enterprise Mobility Inc Full time

    Enterprise Mobility Inc. Job OpportunityWe are seeking a skilled Automotive Technician to join our team at Enterprise Mobility Inc. As an Apprentice Automotive Technician, you will have the opportunity to work with a variety of automotive repairs, from basic preventative maintenance to complex mechanical repairs.Responsibilities:Perform basic automotive...

  • Service Technician

    3 weeks ago

    Phoenix, Arizona, United States Eaton Sales & Service Full time

    Job Title: Petroleum Service Technician Job Summary: Eaton Sales & Service is seeking a skilled Petroleum Service Technician to join our team in Phoenix, AZ. As a key member of our team, you will be responsible for troubleshooting and repairing electronic, hydraulic, and mechanical systems, providing excellent customer service, and ensuring accurate and...

  • Service Desk Support Specialist

    1 month ago

    Phoenix, Arizona, United States LanceSoft, Inc. Full time

    Job Title: Service Desk AnalystWe are seeking a dedicated Service Desk Analyst to provide essential support to agency personnel, assisting with hardware, software, voice, and network issues.Key Responsibilities:Provide timely help desk support through various channelsBe the primary contact for ticket status updatesParticipate in projects to enhance customer...

  • Automotive Technician

    2 weeks ago

    Phoenix, Arizona, United States Enterprise Mobility Inc Full time

    OverviewEnterprise Mobility Inc is seeking a skilled Automotive Technician to join our team at the Sky Harbor Airport Service Center.Job SummaryWe are looking for a reliable and hardworking individual to perform diagnostics and repairs to a variety of vehicle systems, including electrical, heating/air conditioning, ADAS systems, brakes, and other...

  • Help Desk Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Help Desk TechnicianJoin Swift Transportation as a Help Desk Technician and be part of a dynamic team that drives success. As a Help Desk Technician, you will be the first point of contact for customers and employees, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support...

  • Service Desk Analyst

    2 weeks ago

    Phoenix, Arizona, United States DPR Construction Full time

    Job SummaryThe Service Desk Analyst is responsible for providing technical support and assistance to internal end-users, including simple to complex hardware and software problems. The ideal candidate will have excellent troubleshooting abilities and be able to make independent decisions related to software, hardware, or other entry to mid-level IT...

  • RTO Service Desk Technician

    4 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewWe are seeking a highly skilled Tech Support Agent to join our team in Phoenix, Dallas, or Des Moines. As a key member of our RTO team, you will be responsible for providing top-notch technical support to our internal employees.Key Responsibilities:Provide timely and effective technical support to employees via phone, email, or chatTroubleshoot...

  • Service Desk Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewA major client in Phoenix is seeking a skilled Service Desk Analyst to join their IT Support/Infrastructure team. This role requires strong customer service and troubleshooting skills to resolve technical issues for end users.Key Responsibilities:Provide intermediate-level and Tier 2 help desk supportDiagnose and resolve technical issues with...

  • Automotive Lead Technician

    2 months ago

    Phoenix, Arizona, United States Firestone Complete Auto Care Full time

    Job SummaryJob Title: Automotive Lead TechnicianJob Summary: We are seeking an experienced Automotive Lead Technician to join our team at Firestone Complete Auto Care. As a key member of our team, you will be responsible for diagnosing and repairing complex automotive issues, leading a team of technicians, and providing exceptional customer...

  • IT Service Desk Analyst

    3 weeks ago

    Phoenix, Arizona, United States Arizona Department of Administration Full time

    Job Summary:The IT Service Desk Analyst serves as the primary contact for ADOR users for all basic Information Technology (IT) needs and inquiries, which includes customer support, ticket management, and problem resolution. This role works with both remote and in-office users to guide them through systems configuration/optimization and basic troubleshooting...

  • Medical Center Desk Technician

    3 weeks ago

    Phoenix, Arizona, United States Canyon Vista Medical Center Full time

    About Canyon Vista Medical CenterCanyon Vista Medical Center is a 106-bed Joint Commission Accredited facility offering a range of specialty services. Our commitment to providing exceptional patient care is reflected in our Level III Trauma unit, Center of Excellence for Total Joint Replacement, Level I Nursery, and American College of Radiology Accredited...

  • Service Desk Supervisor

    2 weeks ago

    Phoenix, Arizona, United States Konica Minolta Full time

    Job SummaryKonica Minolta is seeking a highly skilled Service Desk Supervisor to join our Remote Support Center (RSC) team. As a key member of our technical operations team, you will be responsible for ensuring the delivery of high-quality remote support services to our nationwide client base.Key Responsibilities* Drive to meet and exceed organizational...

  • Service Technician

    4 weeks ago

    Phoenix, Arizona, United States Big Brand Tire & Service Full time

    Job OverviewBig Brand Tire & Service is seeking a skilled Service Technician to join our team. As a Service Technician, you will play a critical role in ensuring the smooth operation of our tire and automotive repair service center.Key ResponsibilitiesPerform basic preventive maintenance tasks, including tire rotations and oil changesRepair tires and perform...

Service Desk Technician L1

2 months ago

Phoenix, Arizona, United States Milestone Technologies Full time
Job Overview

We're seeking a skilled IT Help Desk Operations team member to provide support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness.

Key Responsibilities
  • Provide hardware and software IT support and technical education to end users, both remotely and onsite.
  • Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues, providing context and information for the best solutions.
  • Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
  • Support user requests, perform break/fix or remote installations as needed.
  • Support AV for internal and customer-facing events.
  • Lead in ticket processes and provide coaching for other Technicians when workflow deficiencies are identified.
  • Have a deep understanding of defined team metrics and take actions based on current trends in Service.
  • Document systems and ensure continuous process improvement.
  • Display learning agility by actively seeking answers when technically challenged.
  • Seek feedback from other Help Desk Technicians to optimize and improve support, maintaining a solid understanding of general user support needs and requirements.
Requirements
  • Minimum 1+ years of experience in a Help Desk role with walk-up service required; VIP support preferred.
  • Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures.
  • Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace.
  • Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required.
  • Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
  • Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred.
Preferred Qualifications
  • Effective interpersonal communication skills with a high degree of empathy are a must.
  • Can deliver outstanding customer service and provide simplified explanations of complex technical issues.
  • Applies critical thinking and root cause analysis to complex end-user requests and incidents.
  • Ability to support others in a team environment, as well as the ability to work with limited supervision.
  • Adapts well to ever-changing needs and business processes.
  • Ability to facilitate or teach is highly preferred.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.