Senior Director, Customer Experience Specialist
12 hours ago
Bristol Myers Squibb is a leading biopharmaceutical company that is committed to transforming patients' lives through science. We are seeking a highly skilled and experienced Senior Director, Field Medical CX Strategy to join our team.
Key Responsibilities- Develop and implement a global Field Medical CX strategy that aligns with the company's overall business strategy.
- Collaborate with internal stakeholders to ensure the CX strategy is aligned with the overall Medical CX strategy.
- Conduct external research to collect and analyze insights on customer needs, perceptions, and opportunities.
- Lead the design and implementation of initiatives that improve the overall customer experience.
- Develop and track customer-centric impact metrics/KPIs to clarify FM priorities and ensure consistency across FM performance.
- Graduate medical or scientific degree or other degree with 10+ years of relevant industry and leadership track record in customer experience.
- Conceptual thinker with the ability to identify creative and innovative customer-centric solutions.
- Ability to acquire and analyze relevant customer data and turn it into a meaningful action plan.
- Ability to deeply understand the role of FM, its needs, and how these are evolving across the industry.
- Knowledge of healthcare industry and understanding of environmental/industry trends and their impact on the business and our customers.
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
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