Customer Service Specialist

21 hours ago


Newton, Iowa, United States TEKsystems Full time
Job Summary:

As a Customer Service Specialist at TEKsystems, you will play a vital role in ensuring exceptional service delivery to our patients. You will be responsible for learning and understanding the entire front-end process to provide seamless service. Your primary focus will be on answering inbound calls, making outbound calls, and obtaining, analyzing, and verifying the accuracy of information received from referrals. You will also be responsible for creating orders, scheduling patients to receive equipment as ordered by their doctor, and educating patients about their financial responsibility when applicable.

Key Responsibilities:

  • Answer inbound calls and make outbound calls to provide exceptional service to our patients.
  • Obtain, analyze, and verify the accuracy of information received from referrals.
  • Create orders and schedule patients to receive equipment as ordered by their doctor.
  • Educate patients about their financial responsibility when applicable.
  • Work in a fast-paced environment to ensure successful service delivery.


About TEKsystems:

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company and an equal opportunity employer.

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