Customer Service Specialist

21 hours ago


Newton, Iowa, United States TEKsystems Full time
Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at TEKsystems. As a Customer Service Specialist, you will be responsible for providing exceptional service to our patients, ensuring their needs are met, and resolving any issues that may arise.

About the Role:

This is a fast-paced environment where you will be working with patients, doctors, and other healthcare professionals to ensure seamless service delivery. You will be responsible for obtaining, analyzing, and verifying information received from referrals, creating orders, and scheduling patients to receive equipment as ordered by their doctor. You will also be responsible for educating patients about their financial responsibility when applicable.

Key Responsibilities:

  • Provide exceptional customer service to patients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work with patients, doctors, and other healthcare professionals to ensure seamless service delivery.
  • Obtain, analyze, and verify information received from referrals, creating orders and scheduling patients to receive equipment as ordered by their doctor.
  • Educate patients about their financial responsibility when applicable.
  • Work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.


What We Offer:

At TEKsystems, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan with pre-tax and Roth post-tax contributions available. We also offer life insurance, short- and long-term disability, and a health spending account (HSA). Additionally, we provide transportation benefits and an employee assistance program. We offer time off/leave (PTO, vacation, or sick leave) and a supportive work environment that encourages growth and development.

About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We are partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We work with progressive leaders to drive change and are committed to being an equal opportunity employer.

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