Customer Service Representative

2 weeks ago


Newton, Iowa, United States TEKsystems Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a key member of our front-line support team, you will be responsible for delivering exceptional customer service to our patients and clients.

Key Responsibilities:

  • Provide timely and effective support to patients and clients via phone, email, and other communication channels.
  • Analyze and resolve customer inquiries and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless service delivery and resolve complex customer issues.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Meet or exceed performance metrics and quality standards for customer satisfaction and service delivery.

Requirements:

  • 1+ years of customer service experience in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and other relevant software applications.

About TEKsystems:

We are a global leader in technology services and talent solutions, partnering with clients to drive innovation and transformation. Our team of experts is dedicated to delivering exceptional service and support to our clients and patients.

TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.



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