Guest Services Representative

6 days ago

Atlanta, Georgia, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service and administrative support.

Key Responsibilities
  • Ensure a friendly and welcoming environment for guests
  • Provide administrative support to the sales department, including recording customer traffic and producing reports
  • Answer incoming phone calls and direct them to the appropriate person
  • Manage the desk log, phone up log, and other administrative tasks
  • Communicate effectively with the Guest Services Manager and Greeters
  • Reconcile and update data entry with dealership software
  • Produce daily reports, including the Daily Update, Performance Metric, and other core Guest Services reports
  • Provide a positive and happy environment for guests, their children, and fellow teammates
  • Maintain a clean and comfortable environment
  • Participate in required training and follow company policies and procedures
Requirements
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills
  • Ability to understand and follow instructions
  • Ability to communicate effectively with customers and company personnel
  • Regular and predictable attendance
Core Values
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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