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Patient Services Associate

2 months ago

Langhorne, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Associate Job Summary

Penn Medicine is committed to delivering exceptional patient care, advancing medical research, and educating future healthcare professionals. As a Patient Services Associate, you will play a vital role in ensuring a positive patient experience, collaborating with clinical staff, and contributing to the success of our medical center.

Key Responsibilities:
  • Provide exceptional patient care and service, ensuring a welcoming and professional environment for all patients.
  • Manage patient arrivals and departures, coordinate appointments, and update patient insurance and billing information.
  • Handle patient calls and inquiries, responding to their needs and concerns in a timely and empathetic manner.
  • Collaborate with clinical staff to ensure seamless patient care and communication.
  • Participate in quality improvement initiatives to enhance patient satisfaction and operational efficiency.
Requirements:
  • High school diploma or equivalent required; associate degree preferred.
  • 2+ years of medical office experience or 2+ years of customer service experience required.
  • Basic knowledge of insurance requirements and billing procedures.
  • Proficiency in automated systems, such as EPIC APM and EMR.
What We Offer:

Penn Medicine is committed to providing a comprehensive benefits package, including tuition assistance, to support the growth and well-being of our employees. Join our team and contribute to the delivery of exceptional patient care and service.