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Automotive Claims Analyst II

2 months ago

Houston, Texas, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Arbitrator II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Overview

We are seeking an Automotive Claims Specialist II to enhance our vehicle operations team at Cox Automotive. In this capacity, you will play a crucial role in addressing customer issues within the dynamic environment of vehicle transactions. Your responsibilities will include investigating claims, evaluating repair expenses, and effectively negotiating adjustments.

Benefits Overview

As a valued employee of Cox, you will enjoy a range of benefits, including:
  • A competitive salary along with attractive bonus and incentive plans.
  • Excellent work-life balance, flexible time-off policies, and accommodating work schedules.
  • Comprehensive healthcare options available from day one for individuals and families.
  • Generous 401(k) retirement plans with company matching.
  • Opportunities for professional growth and ongoing education.
  • Inclusive parental leave policies, along with fertility coverage and adoption assistance.
  • Additional perks such as pet insurance, employee discounts, and more.
Explore all our benefits.

Key Responsibilities

In this role, you will manage buyer-seller interactions, working closely with internal teams and external partners to facilitate the return of vehicles for thorough inspections. Your specific tasks will include:
  • Reviewing customer claims to ensure compliance with Manheim's National Arbitration policies and account-specific guidelines.
  • Investigating increasingly complex cases that require independent decision-making and minimal senior staff involvement.
  • Collaborating with various departments involved in the complaint process, including reconditioning, front office, dealer services, and vehicle entry.
  • Utilizing appropriate resources to conduct investigations and ensure relevant inspections, documentation, and communication are completed to advance cases toward resolution.
  • Exercising financial approval authority to resolve claims effectively.
  • Evaluating claims by gathering, comparing, and validating diverse information.
  • Facilitating communication for resolution through various channels, including telephone, email, and in-person discussions.
  • Mediating disputes and negotiating repair costs or pricing of contested vehicles to achieve mutually agreeable solutions.
  • Maintaining accurate records for each arbitration case, ensuring all documentation, including invoices and settlement agreements, is correct.
  • Engaging with supervisors to determine if escalation is necessary.
  • Performing additional duties as assigned.
Qualifications

We are looking for individuals who demonstrate exceptional attention to detail and accuracy. Your qualifications should include:

Minimum Requirements:
  • A high school diploma/GED and 3 years of experience in claims management, claims investigation, or conflict resolution (or an equivalent combination of education and experience).
  • The ability to adapt in a dynamic and evolving environment.
  • Strong organizational and time management skills.
Preferred Qualifications:
  • 3+ years of experience in automotive, mechanical, or body shop settings is strongly preferred.
Join Cox and elevate your career.

Drug Testing

To be employed in this role, you will need to successfully complete a pre-employment drug test. Cox Automotive maintains a drug-free workplace, prohibiting the possession, use, or influence of illegal drugs during work hours, on company property, or in company vehicles.

Employee Benefits

Employees are entitled to a minimum of sixteen hours of paid time off each month and seven paid holidays throughout the year. Additional paid time off is available for bereavement, voting, jury duty, volunteering, military service, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, we are revolutionizing the way the world buys, owns, sells, and utilizes vehicles through innovative technology and a commitment to exceptional experiences for both drivers and dealers. Our employees work with renowned consumer brands such as Autotrader and Kelley Blue Book, as well as industry-leading dealer-facing companies like vAuto and Manheim, all within a people-centered environment that defines our culture at Cox. Benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid time off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on available benefits, please visit our benefits page. Cox is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, genetic information, or any other characteristic protected by law. Cox provides reasonable accommodations for qualified applicants or employees with disabilities, unless such accommodations would impose an undue hardship.