Department Head

Goodwill Industries of Northern Illinois is seeking a full-time Department Manager to support all aspects of the retail operation while providing specific oversight of a specialized department.

• Act as an expert in their designated area, taking ownership for merchandising, production results, quality control, and overall operation of the area.
• Support goals for financial results, including sales growth and increased average sales.
• Complete required reporting; support the inventory process.
• Understand all store functions (sales, donations, textiles, and wares).
• Operate as manager on duty.
• Act as a leader in safety through following procedures.
• Train and provide day-to-day assistance to associates and provide feedback to the Store Manager.
• Help manage overall flow and inventory of donated, new, and seasonal goods.
• Merchandise store effectively through displays, timely features, and end caps.
• Promote exceptional internal and external customer service through effective communication.
• Maintain a responsive and respectful demeanor with others within the organization.
• Demonstrate a regard for Goodwill assets.
• Live Goodwill values.
• Perform other duties as assigned.

• A High School degree (or its equivalent), but an Associate's or higher is preferred.
• A minimum of 3 years of retail or other relevant experience.
• The ability to lift 40 pounds (and occasionally up to 80 pounds).
• The ability to stand, bend, lift, and reach for long periods of time.
• Ability to work in a retail and warehouse/backroom setting.

• Familiarity with retail concepts, practices, and procedures.
• The ability to provide oversight to employees (supervisory experience is preferred).
• The ability to effectively communicate with customers.
• The ability to set and achieve goals through prioritization and organization of tasks.
• A sense of urgency to address customer needs.
• High ethical practices and exceptional decision-making skills.
• Ability to follow instructions and work independently; the ability to follow all safety rules.
• A proficiency in computer skills including internet operations and Microsoft Word, Excel; and Outlook.

• Health insurance.
• Vision insurance.
• Dental insurance.
• Basic life insurance.
• 401(k) options (retirement savings).
• Vacation day accruals.
• Paid time off.
• Paid holidays.
• Tuition reimbursement.