Customer Service Liaison
4 weeks ago
As a key member of our ObjectWin Technology team, you will play a vital role in delivering exceptional customer experiences.
Responsibilities include:
Key Responsibilities:
- Manage customer interactions with professionalism and empathy.
- Resolve customer issues efficiently and effectively.
- Identify and capitalize on opportunities to upsell and cross-sell services.
- Collaborate with internal teams to ensure seamless issue resolution.
- Negotiate customer agreements and resolve billing discrepancies.
Requirements:
- High school diploma or equivalent.
- 1-2 years of customer-facing experience, preferably in a service role.
- Ability to thrive in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Computer proficiency and adaptability.
- Flexibility to work varied shifts, including weekends.
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