Magical Arts Reservation Agent

2 weeks ago


Los Angeles, California, United States The Academy of Magical Arts Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservationist to join our team at The Academy of Magical Arts. As a Reservationist, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a seamless experience for all.

Key Responsibilities
  • Answer and direct incoming calls in a timely and professional manner
  • Book dining reservations for guests, members, and potential members in a thorough and accurate manner
  • Inform patrons on club policies and expectations while visiting the club
  • Review and forward telephonic messages to the corresponding department
  • Respond to email queries within an hour
  • Update members' address and contact information in the database with 100% accuracy
  • Assist with other inquiries as needed, including website navigation
  • Attend staff meetings when requested
Requirements
  • High school or GED equivalent
  • Prior experience as a receptionist/call center or similar office or hospitality environment
  • Knowledge of Seven Rooms reservation system or similar software
  • Strong office and computer skills, including phone, internet, email, and various Windows software
  • Excellent communication (oral and written), interpersonal, and customer service skills
  • Professional, cordial, and polite demeanor at all times
  • Excellent time management and reliability
  • Strong detail-oriented and ability to effectively manage multiple tasks with various deadlines
Benefits
  • Generous dining/entertainment and gift shop discounts at The Magic Castle
  • Working Advantage membership - discounts to local attractions
  • 401(k), health insurance, and paid time off
Work Environment

This is a remote position, and candidates must have access to a quiet, home-based office or location.



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