Customer Experience Specialist

1 week ago


Coldwater, Ohio, United States LVMH Full time

About the Role:

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  • Job Overview: As a Customer Experience Specialist, you will play a key role in creating personalized experiences for every client. You will be part of a team that values your unique skills and provides exceptional customer service.
  • Key Responsibilities:

  • Provide Personalized Beauty Consultations: Understand clients' beauty goals and recommend products that help them look and feel their best.
  • Demonstrate Product Application: Showcase your expertise in makeup techniques and skincare routines.
  • Stay Current with Beauty Trends: Be the first to know about the latest beauty trends and new products at Sephora.
  • Deliver Exceptional Client Service: Create a welcoming and inclusive environment for all clients.
  • Participate in Sales and Promotional Events: Be part of exciting sales events and promotions.
  • BOPIS and Client Service: Provide excellent client service when clients arrive to pick up their orders.
  • Maintain Store Environment: Help maintain a clean, well-stocked and smoothly operating store.

Qualifications/Experience:

  • Prior equivalent work experience, preferably in retail.
  • Passion for client service and beauty.
  • Strong communication skills and ability to multitask.
  • Resilience and the ability to react to situations in the moment.
  • Flexible availability to work during


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