Lead Service Technician

2 weeks ago

Louisville, Kentucky, United States Johnson Controls International Full time
Join the Johnson Controls Team as a Lead Service Technician

At Johnson Controls, we are dedicated to transforming the way buildings operate, creating smart, healthy, and sustainable environments. Our mission is to enhance building performance for the benefit of people, communities, and the planet.

As part of our global team, you will have the chance to grow professionally through impactful projects and continuous learning opportunities. We prioritize our employees' well-being, offering a comprehensive experience that supports physical, financial, and emotional health.

  • Generous Paid Time Off: Enjoy 10 days of vacation in your first year, along with paid holidays and sick leave.
  • Comprehensive Benefits: Access a robust benefits package that includes 401K, medical, dental, and vision coverage from day one.
  • Extensive Training: Benefit from on-the-job training and cross-training opportunities with excellent internal resources.
  • Commitment to Safety: Work in an environment dedicated to safety through our Zero Harm policy.
  • Provided Tools: Receive a company vehicle, tools, and equipment necessary to perform your duties effectively.

Key Responsibilities:

  • Respond to service calls from the Service Resource Center, addressing equipment/system malfunctions.
  • Engage with customer representatives to identify and resolve equipment/system issues.
  • Diagnose and repair electronic fire alarm systems and related building system products at customer locations.
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems.
  • Interpret blueprints, diagrams, specifications, and operational manuals.
  • Deliver exceptional customer service by maintaining clear communication with district staff and clients.
  • Complete Service Acknowledgements accurately using communication devices.
  • Participate in an on-call rotation as scheduled.
  • Assist in training and mentoring team members.

Qualifications:

  • 10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems.
  • Valid Fire Alarm License.
  • Proficient with test equipment, multi-meters, digital analyzers, and commissioning devices.
  • Ability to perform physical tasks, including lifting equipment and tools weighing up to 50-70 lbs.
  • Willingness to work in various positions, including heights and confined spaces.
  • Flexibility to work weekends and travel overnight as needed.
  • Maintain inventory for timely customer service responses.
  • Retain necessary licenses as required by national, state, and local regulations.

Johnson Controls International plc is an equal opportunity employer. We welcome all qualified applicants without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or disability status.

If you require accommodations during the application process due to a disability, please reach out for assistance.

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